AI for system support

Have tried to build an AI bot since almost 3 years back, finally did a prototype, in case anybody would like to do something similar:

Technologies:

Java, Spring Boot, Spring, SQLlite, PostGre, Scala, Python, Anaconda, Scikit Learn,  EWS, BootStrap, AngularJS/JQuery/HTML/CSS, Symphony API, Cisco API,

Components:

Data Set

  1. I have built a scala web crawler, to download all historical support issues.
  2. at the same time, have manually cleaned up/read through each of the thousand of support issues, put in corresponding resolutions corresponding to each
AI
  1. have leveraged on anaconda & scikit learn, to NLP, to tokenize each support issue (text), remove stop words, stemmed each, remove punctuations
  2. have leveraged on anaconda & scikit learn, bag each token of the text as feature vs class, to feed into linear regression classifier, tried SLDA, so far working at 72% accuracy
AI Exposer
  1. have exposed AI as a service
Issue Feeder
  1. have leveraged EWS to read in all issues, post to AI service
UI
  1. have built a web user interface, on top of HTML5 + JQuery + Bootstrap, to show the support emails + AI responded resolutions
  2. have a option on UI, to provide user feedback to AI, to keep its intelligence updated
Notifier
  1. leverage on Java Mail API, EWS, Chat API, phone API, to post alerts for critical issues